IT Service Management

IT Service Management (ITSM) refers to the implementation and management of quality IT services that meet the needs of the business. IT Service Management is performed by IT service providers through an appropriate mix of people, process and information technology. ITSM is process-focused and in this sense have ties and common interests with process improvement movement frameworks and methodologies.

IT Service Management is a process-based practice intended to align the delivery of information technology services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models.

Benefits

• Growth and value, which involves tracking revenue growth against investment and utilization.
• Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures.
• Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided.
• Communication effectiveness, which involves examining customer feedback and gauging customer satisfaction and awareness.

Why infowaygroup?

• We provide a thorough ITSM audit which allows enterprise executives and management personnel to determine the status of various processes and identify potential problem areas.
• Communication effectiveness, which involves examining customer feedback and gauging customer satisfaction and awareness.
• Experts in improving the quality of existing IT Service Management practices.
• Our ITSM solutions help you gain control of your service delivery by bringing together people, process and technology to orchestrate your IT operations and system performance.